Kaiser permanente headquarters address oakland

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They said she was not covered by Kaiser, that the other person I talk to was wrong. So much for 5-starscustomer service, I guess not everybody is on the same page.

I don't know what has happened to Kaiser, but the service that I use to be proud of boasting about is not there anymore! I was told by a Doctor that treatment has to be three tries meds before I could be referred to a Specialist.

On the phone for two hour today with no result! Law Suit time! Wonderful, experience with H. Retirement Team. They were ALL so professional, friendly, especially patient with every question asked, I had to call back several times, sometimes on the same day Just thank them ALL for me Many Thanks, Nancy Humphrey.

I understand there is only one site where all the MRI's are read. This truly is not affective in providing your patients care. The Kensington office cannot handle phone calls and a request for a records request form. My records seem to be lost forever. Numerous calls made between 8 am and 5 pmO ring, ring, ring, and go unanswered. Kaisers number customer service is horrible, they hide behind the fact that they are on the phone as an excuse for their attitude and lack of knowledge.

They also seem to have the ability to refuse to let you talk to a supervisor or manager. I witnessed the care my daughter received at Kaiser's emergency room in Santa Rosa.

It was truly outstanding, compassionate, and thorough. The facilities are superior. The staff helpful. I had 2 cataract surgeries with Kaiser and my policy entitles me to reimbursement for RX eyeglasses necessary do to the surgery.

The claim has been denied because they do not have a code for this. As many reviews have already stated, communication and contacting member services is ridiculous. They do not allow you to talk directly to the claims department. I had called about 7 or more ti mes!! Dont get kaisser Iis a riff off. I have had a horrible experience with kaiser in vancouver washington.

It seems that either the people on the phone don't know what they are doing, or what their policies are, or you get someone who is very rude! I think that the vancouver, washington area needs to have more training in policy and customer care! Sadly, this is not the first time I have had a problem. A while back I had a refill request delivered that had missing meds.

When I called to find out what had happened Iwas accused of being a junky and selling my meds on the street. They repeated Said that it was impossible that they made any king of mistake, that all the meds were placed in a shipping bag together, but when they got to my home one was missing. The man on the phone integrated me as if I was a terrorist in a black sit and he was CIA..

These are just brief rendering of many, many problems I have encountered with the Sterling VA mail in pharmacy. Thank you! Kaiser executives hide from the people they are here to serve. Kaiser healthcare is dismal and unresponsive. Member services provides a lot of lip service with no results. Patient care is dead last and you languish with uncaring system.

You are trapped like a rat in the Kaiser network where doctors have a job irregardless of the quality of their care. If you want to thrive, find health insurance where doctors have to compete for your healthcare dollars. Yes, quit. I wish I could quit Kaiser, too, but it is my only healthcare choice. Kaiser executives hide from the people they are supposed to serve.

Member services is more of the same-lip service. Patient care is dead last and, if you want to thrive, choose a healthcare in which you have choices and doctors have to compete for your healthcare dollars. While there, I heard it was common for this facility to do that. Do you think it is all right to treat people like this? Of course my complaints were met with "write the lab manager. Is that your corporate structure? Well, not the "pay" part. If you wish to stress people who are seeking medical treatment further, this is just the ticket.

It is a well-played, and very deniable small percentage attrition. One can take various aspects like this, add them up and get rid of those who are more costly and can "stand" the least.