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Cigna cons: Cigna health insurance is not available nationwide. Not all forms of supplemental health insurance policies are able to be combined with the basic health insurance policy. There are a large volume of customers complaints about claims denials and customer service problems. Cigna offers health insurance for individuals and families on the health insurance marketplace. The company also offers dental insurance, vision insurance, Medicare plans, and other supplemental insurance plans for individuals and families.
An independent insurance agent can help you learn more about Cigna's individual plans or employer group plans. Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.
Cigna is a global health services company dedicated to improving the health, well-being, and peace of mind of its customers. Today, Cigna has over million customer and patient relationships in more than 30 countries.
The carrier is headquartered in Bloomfield, Connecticut, and has a global workforce of more than 70, employees. Cigna does not make information about its specific discounts or reward programs readily available.
The provider, not the member, typically files health, dental, and vision claims. Cigna does not report an average claims response time. Cigna customers can view their claims status by creating a user ID and logging into myCigna. Policyholders can also search plan network doctors, estimate costs, check claims status, and get insurance ID cards all online. The company also offers customer service via live chat, email, regular mail, and via Facebook and Twitter.
The company offers a robust myCigna member portal and mobile app. From the member portal or mobile app, members can do the following.
The company also offers the Cigna Wellbeing mobile app, which provides valuable health assessments, exercise and nutrition trackers, health tips, wellness tools, and access to telehealth. Employers have access to a variety of online tools as well.
The employer member portal lets employers do the following. When Cigna receives a claim from a provider, the company checks it against your plan to make sure the services are covered.
In some cases, procedures must be pre-approved before you receive care or the claim may be denied. Customers can see the status of any claims on the myCigna customer portal or mobile app. When a claim is approved, Cigna pays the health care provider or you, depending on who submitted the claim. Your EOB is not a bill, but an explanation of how your claim was paid. The provider will bill you directly for any amounts you owe to them under your plan.
The company offers an easy-to-use and robust online portal and mobile app where member can access a wide variety of information about their policy, and other tools for managing costs and care. Cigna offers health insurance to individuals and families on the health insurance marketplace. These plans are somewhat constrained by the mandates of the Affordable Care Act and the various plan levels that are available on the exchanges.
Group health insurance plans are highly customizable with many plan and network types, as well as the same award-winning call center and online customer service options. Cigna is a large and financially stable health insurer. The company has a lot to offer to its customers in terms of plan options and robust provider networks.
It also focuses on providing numerous convenient customer service options. While the company receives numerous positive reviews, it also has an equal amount of complaints.
CIGNA has decided to drop this medication from their formulary. Oh yeah, that ought to work real good! Now I must try this new medicine and if I lose my peripheral vision, oh well!! More profit for the CEO, right? I find they have fraudulent numbers posted, missing providers and they don't cover in a policy year what they claim they WILL for the upcoming year when you go to renew.
They also didn't apply my endorsement coverages for dental insurance, vision insurance, and silver sneakers as the policy claims it is covered. Both offices said they have never seen anything like this before!!
My prescription drug plan formulary carried my name brand and generic drug so I signed up. After the policy started I filled it twice that calendar year then I was sent a BOGUS formulary claiming the drugs that Medicare cover are not covered after the year was in progress. In IL you cannot change the policy terms during the calendar year you have applied those coverages to. Cigna people who answer their phones are not well informed and they claim to have 65 call centers all over the country so each different state doesn't know what to do with you calling from a specific state.
I believe these morons have overtaken the customer service number. Don't use CVS pharmacy. And corrupt the swipe card system. I've seen them do it live at the stores. Frustrating experience today when I spent 3 hours on calls with Cigna Customer care to figure out how to file a claim for prescription glasses which I purchased from out of network provider. Coverage was confirmed by the doctor's office and following which I visited the doctor on 15th Jan where my Son was advised prescription glasses.
Post the checkup the doctor's office on 15th Jan had Cigna Authorization on the coverage for frame and Lens, however Since the glasses sold by the doctor's office did not fit my son well so I did not order them.
I was checking on other options. Visited Visionworks on 19th Jan who also received authorization from Cigna on coverage but again the frames did not fit my son so did not order. I further visited Walmart on 19th Jan where we did get the frame which fit well. Walmart optician called Cigna to confirm coverage where they were advised that there was coverage. I order the same and the expense was within the coverage limit. To file a claim today it was excruciating painful experience with Cigna customer care as for 3 hours I was getting tossed around from departments to department Where Cigna medical kept pushing me to one of them and the respective departments pushing me back.
I was persistent in trying to get an answer where one agent of the many Dawn, Sheela, Melissa, Terry advised that vision was not covered since beginning of the year i.
Nobody seem to be able to answer how and why there were two authorizations and the advise I had received on 12th Jan on coverage. I'm appalled on how Cigna can misinform me on the coverage which I had particularly verified before availing service and deny me of the claim which I should have been entitled to.
Cigna should never have advised me on the coverage being a responsible corporation. I was in my garden and fell and the next morning I noticed a large floating mass like a curtain in the side of my right eye. I went to an eye specialist who diagnosed a torn retina and sent me to a specialist for emergency surgery. After five surgeries I had lost the vision in my right eye.
With no medical or surgical options my eye was now blind. I filed a claim with Cigna under an Arizona life insurance policy that included Death and Dismemberment which is covered by the dismemberment section of this policy. The company Cigna sent a form to me to fill out along with my doctor which has done the form documents that I fell in my backyard and have irreparable and permanent blindness in my right eye.
Obviously such a record doesn't exist. So she has repeatedly said she doesn't know what to do so I should tell her other names she could get records from making me try to investigate my own claim even though they have a signed affidavit. This company is also on the east coast even though my insurance was in Arizona so contact is impossible as they never answer their phones.
This company make up rules and procedures to try not to pay a claim so talking about adding insult to injury. Now I'm Blind in my primary eye and they're calling me a liar as well as calling my doctor a liar and refusing to pay a claim unless my own or some unrelated doctors would have written an unrelated note about me falling in my yard. This insurance is useless and combative bringing a new definition to the term bad faith.
The first week in January, I created an account and logged onto the Cigna website to view our vision benefits. It said that this benefit was not part of our plan even though we know it is.
My wife spent several days calling Cigna from her job before she was able to contact someone to correct the error on the website. It took her so long because of constantly being on hold for long periods of time. She has a job where she has to answer incoming phone calls so she couldn't stay on hold for very long. On Sunday, January 12th, I called Cigna's main customer care number the number on the back of my insurance card to ask a question about something and was on hold 38 minutes and 46 seconds before my call was answered.
On January 14th, I mailed a prescription order form along with two prescriptions. By January 25th, the website was still showing "No Orders" for me. I thought perhaps it had got lost in the mail. So, on that date, I submitted an inquiry via their "Ask a Pharmacist" feature on their website to see if they received my order and inquire about the status of it.
On January 31st, I had not received a response to my online inquiry but it was finally showing on their website that they had received my prescription order and it was being processed. This was much longer than what I was used to.
After mailing a prescription order to them, it would usually be on their website within 3 to 5 days and I also would receive an e-mail advising that they had received it. I did not receive an e-mail from Cigna even though they have my e-mail address.
I had to keep checking the website every day. On January 31st, I also called the pharmacy to ask a question about pharmacy benefits. I couldn't get an answer from the website because every time I clicked on "Pharmacy" under "Review My Coverage," I got two error messages: one said that the web page had not loaded properly and to refresh my browser.
I did this to no avail. The second message, right below it, said that their servers were down for maintenance and to try back later. This happened 5 times in January, each and every time I tried to view my pharmacy benefits. I was on hold over 10 minutes before my call was answered only to be told by the lady that she couldn't answer my question. She said the number I had called was for the pharmacy and she could answer only questions regarding prescription orders, and their status.
She said I needed to speak with someone in "Pharmacy Member Services. There is no separate number on either the form or website for Pharmacy Member Services. There should be, with an explanation for each number is for. But, not directly from anyone in Pharmacy Member Services because no one in that department ever answered the phone. The lady who originally took my call has a friend in that department.
They both are members of the professional networking website "LinkedIn. So, she sent her a message containing my question, over the Internet, via LinkedIn, to get an answer for me. I applaud her initiative to get an answer for me the way she did, but seriously, what kind of way is this to run a business? I have no idea how much longer I would have been on hold if she hadn't done what she did, but that also says a lot about the Pharmacy Members Services department. The lady had time to log onto LinkedIn after returning to the office but couldn't answer the phone?
The lady gave me a phone number to call about the error messages I kept getting every time I tried to view my pharmacy benefits on the Cigna website. The lady I spoke with said the reason I was getting the error message was because it was showing that my wife has no pharmacy benefits. I told her that my wife does have pharmacy benefits because she has already used them; I wasn't checking on her benefits; I was checking on mine; and I had used my own log in. She said she understood that, but because my wife is the policy holder and it is showing that she has no pharmacy benefits, the servers get confused when I requested to view my pharmacy benefits and it spit out the error message I got.
I asked her why the error message wasn't more specific and I can't recall exactly what she said, but it didn't make any sense.
I used to design websites and set up servers over 20 years ago, and I know they can be set up to give a more specific, and correct, error message than I was receiving. Their servers weren't down for maintenance each and every time I clicked on "Pharmacy" and the lady I spoke with said they weren't. I forgot when I was talking to her that when I clicked on "Vision" at the beginning of the month that I got a very specific, albeit incorrect, error message.
So, this is the second benefit under our plan that wasn't entered or linked properly to our account which resulted in some kind of error when I tried to view it on their website. Anyway, the lady I spoke with said she would notify the appropriate department to have the error corrected and call me the following week.
Yeah, right. The response said, "We are waiting for your physician to respond to our request for clarification concerning your medication. If I knew which doctor they were awaiting a response from, I could call his office and maybe light a fire under them to respond and find out what clarification Cigna needs.
Also, this "hold up" in filling my prescription order was not showing up on their website under my prescription order status, like it would have on the Walgreens website.
So, for now, I'm stuck with Cigna and my experience with them in such a short period of time has been abysmal.
WebDec 20, · Cigna has an annual revenue of over $ billion, and is rated A (Excellent) for its financial strength by AM Best. Cigna’s subsidiaries include Connecticut General . WebRating History. Country: United States. Sectors: Insurance. Disclosures: EU Endorsed, UK Endorsed; Solicited by or on behalf of the issuer (sell side) senior unsecured; commercial . WebCigna Reviews | Read Customer Service Reviews of info.informaticknowledge.com Health & Medical Pharmacy & Medicine Pharmacy Cigna Cigna Reviews • Bad VERIFIED .